If used a refund will only be processed in the event of a manufacturer fault. To be eligible for a return, your item must be unused, in the original sealed packaging and in the same condition that you received it. We cannot unfortunately offer you a refund or exchange after 30 days. Our returns policy lasts 30 days after your order has been delivered. We do process returns as fast as possible, however during busy times, if you urgently need replacement items, we suggest you place a new order on our website. This returns policy is in addition to your Statutory rights. Therefore, we recommend that you send returns via the Post Office by Recorded or Special Delivery, retaining your proof of postage. We cannot accept responsibility for returned items which do not reach us. Please note that Hippychick Ltd is unable to pay for the cost of returning goods, unless they are faulty, damaged or incorrectly dispatched. Please download our returns form and include with the item/s in their original packaging, and send it back to:
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